Frequently Asked Questions
- How do I learn the rules of the games?
- Is the outcome predetermined? How do I know it’s fair?
- After I’ve placed my bet, can I still change my mind?
- What happens if I lose internet connection in the middle of a game?
- What types of games do you offer?
- How can I withdraw money from my account?
- Can I check withdrawals that are still pending?
- Is there a minimum age requirement for Rey8.com?
- What do I do if I forgot my password?
- What do I do if I already have an account?
- How do I open an account?
- How can I add money to my account?
- What are the minimum system requirements for Rey8.com’s software?
- How many times do I have to do this?
- How do I start playing at Rey8.com?
- Ensure you receiving our emails and important player account information.
How do I start playing at Rey8.com?
Go to our Poker download download or page. You will see clear instructions on how to download the software. Once you have downloaded the software you will be able to easily register and open your account on Rey8.com directly within the software. You can deposit money into your account via direct bank transfer, credit card, debit card, MoneyBookers, Neteller, or pre-paid cards like Playsafe Card or Eco-Card. We have a large selection of payment methods available.
How many times do I have to do this?
You only have to download the software and open an account one time. Once you’ve downloaded the software it will be accessible either via a desktop shortcut or through the start menu. The user name and password you set for your account upon opening will give you access whenever you want to play from that point forward.
What are the minimum system requirements for Rey8.com’s software?
- Windows Vista/XP/2000/98/NT/95
- P166MMX
- 32MB RAM
- 16-bit color 600x800 resolution
- 20MB free hard disk space
How do I open an account?
The first time you open the Rey8.com software you will see the following screen:
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Click on the “Create Account” button to create and account. You will be guided through the registration process. Here, you will need your address, contact details, your email address, your preferred language and you will also stipulate which currency you would like to use when playing online poker.
What do I do if I already have an account?
If you already have an account simply put your username and password into the respective fields and login. Even if you have deleted the software and reinstalled it, or installed it on a different computer, by inserting your username and password you will be able to access your account and play. If you have any questions our customer service team is available to you 24/7.
What do I do if I forgot my password?
If you have lost or forgotten your password, you can create a new password by contacting our support team. The process is simple, we will send you an email with a link to create a new password.
Is there a minimum age requirement for Rey8.com?
In order to open an account at Rey8.com one must be 18 years of age or older. We request from parents to assist us in preventing minors from gambling illegally. For more detailed information, see our Terms and Conditions.
How can I add money to my account?
To deposit money into your account follow the following simple steps:
- Login to your account.
- On the bottom left of the screen you will see a large Cashier button. Click on it.
- You will given the following options for depositing:
How can I withdraw money from my account?
Login to your account.
- On the bottom left of the screen you will see a large ‘Cashier’ button. Click on it.
- If this is your first withdrawal, you will be sent an e-mail with a verification code – this is a security feature to ensure that no third party can withdraw from your account.
- Enter the sum you wish to withdraw and then click on the ‘Withdraw’ button.
- Your withdrawal will be processed on the following business day.
Is it safe to use my credit card on your website?
Rey8.com used advanced and secure SSL inscription. No third parties have access to any information about Rey8.com’s customers or their account information. While using Rey8.com’s secure pages you will notice that the website begins with the letters ‘https’ which stand for Hypertext Transfer Protocol SECURE. Additionally, your browser shows a special icon to assure you that the site is in fact secure; if you click on it you can view the SSL certificate.
Can I check withdrawals that are still pending?
By clicking on the ‘Cashier’ button, you can access any pending withdrawals and even cancel them if you wish.
What types of games do you offer?
We offer standard games like blackjack, slots, and roulette. We offer themed games like Blade, Iron Man, Diamond Valley, Gold Rally, Beach Life, Queen of the Pyramids, Incredible Hulk, X-Men, and Fantastic Four. We offer multiple poker games including Texas Hold’em, Omaha, and 7-card Stud. Rey8 also offers Live Casino games including live Blackjack, live Roulette and live Baccarat. We have bingo and sports betting coming soon!
How do I learn the rules of the games?
Rey8.com provides a glossary of poker terminology, an explanation of poker hands, a betting guide, advice about play styles, tips on poker, and much much more…
Is the outcome predetermined? How do I know it’s fair?
Rey8.com uses the best in class casino software technology developed by Playtech and tested by the objective accreditation body TST. This technology uses a sophisticated Random Number Generator (RNG). The RNG ensures that the outcome of a game cannot be predetermined and ensures the fairness of every game.
After I’ve placed my bet, can I still change my mind?
As long as the game has not been started bets can always still be removed. However, once the game has started you can no longer remove your bet from the table.
What happens if I lose internet connection in the middle of a game?
If the connection is interrupted during a game of Blackjack or Poker, the software will save your spot so that you can continue from where you left off. In games like Roulette or Slots, since you do not have to make an active decision, there is no need for the game to be halted; when you get reconnected, you can view the outcome of the game. If you win, your account will be credited even if you temporarily lost connection to the server. If you have any connection issues or if you suspect that there was an issue with your account please don’t hesitate to contact our support team.
