Frequently Asked Questions

1. How can I start playing?
2. How do I make a deposit?
3. How can I download the software?
4. What kind of computer set up do I have to have in order to download your software?
5. What do I do if I forget my username or password?
6. Is it safe to play at Rey8.com?
7. How do I know that the games are fair at Rey8.com casino?
8. Can I change the settings in my accounts?
9. Is it possible to chat with other players at the casino?
10. Can I access my game history?
11. Are there rules to the games posted somewhere?
12. Can I see how many wagers I have placed?
13. What happens if I lose internet during the middle of a game?
14. What is wagering?
15. How can I get free bonuses at Rey8.com?
16. How do I withdraw my winnings?
17. Why isn't my withdrawal immediate?

How can I start playing?

To start playing at Rey8.com Casino, simply download the software (you can click here). Once you download the software you will have a chance to read the terms and conditions and only after accepting the terms, you can set up your account. Note that players under the age of 18 are not eligible to play for real money. Players from certain countries are also restricted from playing on Rey8.com (see the terms and conditions). To fund your real money account, go to the cashier inside the casino software to deposit money and play.

How do I make a deposit?

Once you have successfully downloaded the casino software, you'll be able to make a deposit inside the Cashier section. You can use your credit card directly or deposit using one of our many easy to use and convenient third party payment methods. For a list and description of all payment methods, please click here.

How can I download the software?

For full step-by-step instructions on how to download the software, please click here . The download process takes about 3-5 minutes and is 100% safe. Once the software is downloaded you will see an icon on your computer desktop. Double click on the icon to enter the casino (the first time it usually starts automatically).

What kind of computer set up do I have to have in order to download your software?

Our software works with both Mac and PC. The minimum system requirements for the software are: Windows XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color and 20MB free hard disk space. For the best possible results, set your monitor to high color (16 bit) and 600x800 resolution.

What do I do if I forget my username or password?

Don't worry! We all make mistakes. We just need you to verify that you are indeed you so simply send an email to support@rey8.com with the following information:

1. Your full name (first and last)
2. Your full date of birth (day, month, year)
3. Your address as registered in your Rey8.com account
4. What method you used to deposit or the last 4 digits of the credit card that is registered to your account

We will respond within 24 hours, or sooner, with a link for you to create your new password.
Note: no one at Rey8.com knows your password, it is totally secret.

Is it safe to play at Rey8.com?

Yes. We ensure that your private details are 100% safe and secure by using the latest, state-of-the-art RSA encryption and Firewall technology. All this means that it's actually safer to deposit here at Rey8.com than it is to deposit at your local shopping mall.

How do I know that the games are fair at Rey8.com casino?

Because our software is Playtech software (a publically traded and trusted company), all Playtech casinos use an advanced random number generator that dictates the percentage of total wins/bets for each game. The random number generator is simply a technology that randomly produces the results of each round of each game and these results are always completely unpredictable. This ensures that all results are random and fair and are up to the highest level of industry-wide standards. In addition, as part of the certification process, the Playtech games and their software engines - including the random number generators - are regularly tested and certified by leading industry bodies to ensure consistency and fair play. Playtech holds certificates of evaluation from the accredited testing facility TST. TST is now part of Gaming Laboratories International (GLI) the largest independent gaming testing and certification laboratory. Playtech also holds an official Certificate of Prior Approval from the Alderney Gaming Control Commission (AGCC).

Can I change the settings in my accounts?

Sure! We believe that the more control the player has over their experience, the better the experience is! Inside the casino itself you will see a tab called "Options". Click on the tab and see the wide variety of settings that you can control including visual, audio, speed, and more.

Is it possible to chat with other players at the casino?

Yes. Once you are in a casino game that is a multi-player or private-group table, you can click on the button marked "Chat" and type and click on the button again to send messages to other players at your table. It's a great way to play with friends online!

Can I access my game history?

Yes. You can always keep track of your game history of Rey8.com casino. The history for each game is kept inside the game. On the bottom right hand corner of the game is a button called "History" by clicking on it you can check the game history.

Are there rules to the games posted somewhere?

Yes. You can check the rules for each game. Inside the game there is a Help section which outlines the rules of the game as well as the software functions to help you figure out how to play the game at the casino.

Can I see how many wagers I have placed?

Yes. You can keep track of your wagers easily in the Game History section that can be accessed from the casino lobby.

What happens if I lose internet during the middle of a game?

We offer a special Disconnection Protection technology that protects you in the event that your internet connection is disrupted while you a playing. If you were playing Blackjack, Craps or Video Poker during the time of the disconnection then the system will make sure that you are returned to the exact place in the game before the disconnection interrupted the game. If you were playing Slots or Roulette (in these games nothing the player does after placing the wager can affect the outcome) then just check the Game History to see what the outcome of the round was. If you cannot reconnect then you are automatically logged out of the casino after a certain amount of time that you are inactive - this protects your account, especially if you are on a shared computer.

What is wagering?

Wagering is simply betting. The words 'wager' and the 'bet' can indeed be used interchangeably. In order to meet the requirements for cashout after receiving a bonus, you'll have to meet wagering requirements. This means that you'll have to have wagered a certain amount based on the bonus amount received. For example: If you took a $10 free bonus and the wagering requirements are Bonus x 20, then you need to wager a total of $200 to cash out (see the terms and conditions). Note that this doesn't mean you have to win or lose $200, just the wagers are all totaled and accumulate very quickly. Wagering is the method that casino games are tally up by game play.

How can I get free bonuses at Rey8.com?

We offer great ongoing promotions and special offers, the best way to stay on top of all our deals is to make sure that you are receiving our promotional emails. If you're not sure that you are - check with one of our customer service representatives.

How do I withdraw my winnings?

To withdraw, simply enter the cashier section of the casino and click on "Withdraw". Here you can select the payment method you wish to use for withdrawal and you can select the amount of money you'd like to cashout.

Why isn't my withdrawal immediate?

All withdrawal requests go through a pending period of 96 hours. This period of time allows our accounts and audit team to make sure that you have completely the wagering requirements necessary for withdrawal (if you received bonuses) and it also lets us verify your identity to make sure we are sending you the money to you and no one else! Note that as you become VIP member, the higher your status, the shorter the wait period for pending withdrawals.